PRIVACY POLICY
System Support Services is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand).
1. Collection of Information
We collect personal information that is
necessary to provide our services, including
Name
Contact details
Identification (where required)
Information relating to your matter
Court documents
Government correspondence
Supporting documents you provide
2. How We Use Your Information
Your information is used to:
Provide requested support services
Prepare and format documents
Communicate with you
Assist with administrative and court processes
Maintain client records
Meet legal obligations
3. Confidentiality
We treat all client information as confidential. Your information will only be shared:
With your permission;
Where necessary to provide the services you have requested; or
Where required by law.
4. Storage and Security
We take reasonable steps to protect your information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Information is stored securely using appropriate electronic and physical safeguards.
5. Access and Correction
You may request access to the personal information we hold about you and ask us to correct any inaccurate information, subject to the Privacy Act 2020.
6. Document Retention
Client files and documents may be retained for a reasonable period to meet legal, administrative, and business requirements before being securely destroyed.
7. Third-Party Services
Where necessary, we may use trusted third-party service providers (such as cloud storage, email, or payment providers) to deliver our services. These providers are expected to maintain appropriate security standards.
8. Website Information
Our website may collect limited technical information such as IP addresses, browser type, and website usage statistics to improve our services. Cookies may be used to enhance your browsing experience.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
System Support Services
info@systemsupport.org.nz